Cell Shacks wonderfull service. YEAH WHATEVER

I upgraded my cell contract the other day, pretty exciting new phone all the fancy gadgets and thingy ma bobs. Anyway everything was been done through Cell Shack. They started out as a very pleasant company with all the help until it came to getting the phone off to me. I was told I would receive it on the Friday, well Friday came and went, so bright and early on Monday morning I called: There was a problem they had with some of the phones but I would get it on Wednesday. Hey no prob I understand there can be problems would have appreciated a call but Wednesday was great.

Wednesday came and went, guess what no phone. Again I call them to find out what has happened, no one can tell me but they are sorry. So now I am beginning to feel that now that the deal is signed it tough shit for me I must just wait. So they tell me Friday midday is when the phone will arrive. Friday 2pm I call them, the truck was delayed in traffic and is on its way to you should be there by 4pm. 5pm no truck I call again, this time I am told that there was no delivery scheduled to get to me, so some one lied to me blatantly. The manager says he will sort it out and I will have my phone by Wednesday. Not good enough.

Well it arrives on Wednesday, no sorry here is 50rand free minutes or 20rand gift voucher for having to put up with the crap. I call because there is an item missing. I speak to the manager again saying this is crap. I say to him that they could even be bothered with customer service or satisfaction he says to me that he went over and beyond to get my phone to me on that Wednesday, my felling is that is his job must I know thank him for sending me my phone I paid for, what is business coming to in this country when they think they are doing you a favour by dealing with them and not the other way round. When I spend my money I want the service as well as the product. A big Fuck you to cell shack for actually having to do your jobs. I won’t be working through you again and will tell everyone I meet the same. Lets Face It a product is shit with out the service to back it up.